Help and Support

Having some trouble or need some assistance? We are here to help you with the Rapid platform.

Edge Support

don't worry we can help.

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How do I download the api

The API files are available by direct request. To request access contact:

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My API Key is not working

If you have tried to get your API key authenticated and it keeps failing you can request a new API key. Once you request a new API Key your old key will be deactivated.

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I don't recognize a charge on my statement from Rapid.

If you don't recongnize a charge from Rapid, please contact

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I need to increase my transaction limits

You can increase your plan and transaction rates by contacting:

Legacy Support

Support enterprise systems

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How do I access my legacy software interface

By using the RAPID Dashboard you can get instant access to the legacy features. Simply login to your dashboard and on the left side you can click legacy view.

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The legacy software we want to use isn't supported

We can check to see if your version is infact supported or if it has been sunset (removed). Contact

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We are upgrading our main system and want to move to a different version.

If you need to upgrade your API to an updated version you can do so in the dashboard under legacy. Then click upgrade and select the version you want to move to.

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We use software not listed.

Our legacy bridge support can help integrate many different software tools. Contact them at:

General Support

Question not listed?