Help and Support

Having some trouble or need some assistance? We are here to help you with the Rapid platform.

Edge Support

don't worry we can help.




Integrated Support Icon

How do I download the api

The API files are available by direct request. To request access contact: accessrequest@rpd.tech

Improved Stability Icon

My API Key is not working

If you have tried to get your API key authenticated and it keeps failing you can request a new API key. Once you request a new API Key your old key will be deactivated.

Advanced Security Icon

I don't recognize a charge on my statement from Rapid.

If you don't recongnize a charge from Rapid, please contact billing@rpd.tech

Increased Server Efficiency Icon

I need to increase my transaction limits

You can increase your plan and transaction rates by contacting: planupgrade@rpd.tech

Legacy Support

Support enterprise systems

Integrated Support Icon

How do I access my legacy software interface

By using the RAPID Dashboard you can get instant access to the legacy features. Simply login to your dashboard and on the left side you can click legacy view.

Improved Stability Icon

The legacy software we want to use isn't supported

We can check to see if your version is infact supported or if it has been sunset (removed). Contact legacysupport@rpd.tech

Advanced Security Icon

We are upgrading our main system and want to move to a different version.

If you need to upgrade your API to an updated version you can do so in the dashboard under legacy. Then click upgrade and select the version you want to move to.

Increased Server Efficiency Icon

We use software not listed.

Our legacy bridge support can help integrate many different software tools. Contact them at: bridgesupport@rpd.tech

General Support

Question not listed?